If there is a problem checking email using an email program, here are some basic email troubleshooting steps:

• Make sure that there is an Internet connection. This can be done by power cycling the modem and PC at least once.

• Check all email client settings:

  • Username 
  • Password 
  • Incoming email server (mail.domain name.net)
  • Outgoing email server (mail.domain name.net)

• Check online at the email web server to make sure the account can be accessed through the web server directly.

• Temporarily disable any anti-virus or firewall protection. It could be set too high to let email traffic through. The settings for the program will need to be checked if that is the case.

• If the program is still experiencing issues and is still unable to get the email to come through, please call the ISP's local Technical Support.